Frequently Asked Questions

Omaha FAQ

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
When is Ticket Omaha open?


Monday-Friday: 10 a.m.-5 p.m.
Saturdays: Noon-5 p.m.

Ticket Omaha Box Office
Ground floor, Holland Performing Arts Center
1200 Douglas Street
Omaha, NE 68102

The ticket window opens 90 minutes before performances.


Monday-Friday: 10 a.m.-6 p.m.
Saturdays: Noon-6 p.m.

Toll-free: 866.434.8587
Locally: 402.345.0606

Does Ticket Omaha accept cash, checks, or credit cards?

Ticket Omaha accepts cash, checks, travelers' checks, Mas terCard, Visa, American Express, and Discover. There are First National Bank ATMs in the lobbies of both the Orpheum Theater and Holland Performing Arts Center.

Does Ticket Omaha hold tickets or have a Will Call window?

Tickets held with Ticket Omaha may be picked up at the Box Office inside the Holland Center, located at 1200 Douglas Street. Walk-up hours are Monday through Friday, 10:00 a.m. to 5:00 p.m., and Saturdays, noon to 5:00 p.m.

On the day of the performance, tickets will be transferred to Will Call inside the venue where the performance will be held. Will Call opens 90 minutes before the show. 

What happens if I lose my tickets?

Tickets purchased through Ticket Omaha that have been lost or stolen may be reprinted and held at will-call upon request. You may also pick up during normal business hours at the Ticket Omaha Box Office, located inside the Holland Center at 1200 Douglas Street. Be sure to bring your credit card or a valid ID with you as proof of purchase.

It looks like the seats I've ordered are not together. How can I be sure?


In general at the Holland Center and Orpheum Theater, the seating is organized as follows:

  • Odd-numbered seats are on the left side of the hall when facing the stage. (59 and 61 are together.)
  • Even-numbered seats are on the right side of the hall when facing the stage. (58 and 60 are together .)
  • Center seats are in the 100 level and numbered consecutively. (111 and 112 are together.)
  • The letter in your seat number indicates your proximity to the stage. A is closest - Z is the farthest away.

You have the option of exploring every available seat in the house using the Select Your Seat online service, which displays in step one of the ordering process. You can also call to confirm whether or not your seats are together at 402.345.0606. 

Are the Holland Center and Orpheum Theater accessible to patrons with special needs?

Yes! Ticket Omaha is proud to ensure that all performances and facilities are accessible to everyone under the criteria established by the Americans with Disabilities Act (ADA).

Have a special request? Please make it when purchasing tickets or contact Ticket Omaha toll-free at 866.434.8587, 402.345.0606 or by email. For more information, click here

When should I arrive?

Theater lobbies open one hour before any event. It's recommended that you arrive 30 minutes before your event begins, especially if it's your first visit. Then you'll have plenty of time to park, peruse the program, and prepare yourself for the experience.

How do I choose my seat?

It's easy to select your seating section - and often your exact seat - when you purchase tickets online. For more information, click here or wait until you've begun the purchasing process for a specific performance.

If you'd like suggestions about which seats might suit your needs best, please call us at 402.345.0606.

Where do I park?

There is no dress code for performances at either the Holland Center or the Orpheum Theater. Please dress comfortably and enjoy yourself! For more information about customs and courtesy at our venues, click here

Is there a dress code?

There is no dress code for performances at either the Holland Center or the Orpheum Theater. Please dress comfortably and enjoy yourself! For more information about customs and courtesy at our venues, click here

May children attend a show?

A wide range of family-friendly and educational activities are offered. Please call 402.345.0606 for questions regarding the age-appropriateness of any event. All individuals attending a performance must have a ticket to the event.

Is there a lost and found department?

If you have left an item at either the Holland Center or Orpheum Theater, please call the security desk at 402.661.8555.

I'd like to learn more about the Holland Center and Orpheum Theater.

Omaha Performing Arts owns and operates the Holland Performing Arts Center and Orpheum Theater. For more information about either venue, call 402.345.0202. 

Does Ticket Omaha offer gift certificates?

Yes! Please call 402.345.0606 to purchase.

How will I know if a performance has been cancelled?

If a performance has been cancelled, a phone call is made to all ticket holders who have provided their phone numbers to Ticket Omaha. In addition, an alert will be posted clearly on the home page of this website and/or the presenting organization's website. Local media outlets are always informed of cancellations due to weather or other emergencies. Ticket Omaha does not refund or exchange ticket purchases.

May I return or exchange my tickets?

All ticket sales are final. If you have any questions or concerns, call Ticket Omaha at 402.345.0606 or email.

Who should I contact if I have trouble ordering online?

If you have a problem ordering tickets online, please contact Ticket Omaha toll-free at 866.434-8587, at 402.345.0606 or by email.

What are partial view seats?

The term partial view indicates that a portion of the stage may be out of view from the designated seat and may impact the patron’s performance experience. The stage view from the designated seat will vary from production to production. Partial view seats are generally offered at a discounted price. Like all other types of seats, tickets for these seats are non-refundable.

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